Act 1227 of 1999 required the Arkansas Department of Information Systems to develop Non-visual Standards for Arkansas that ensures the needs of Arkansans who are blind or visually impaired are met through reasonable accommodation in the information technology products and services of the state. Information technology products and services include data, voice, and video technologies, as well as information dissemination methods such as the Internet. In essence, this means that Arkansas Government or state funded entities must have websites that are equally accessible to blind or visually impaired visitors. For instance, websites must provided text equivalents for all non-text elements such as images, animation, audio and video. We will make every effort to comply with these new guidelines on the State of Arkansas website. If you have trouble accessing or navigating state government pages, please email us. For more information about IT policies and standards in Arkansas, view the State of Arkansas Accessibility Standards. For information regarding website development specific to the State of Arkansas, view the Technology Investigation Center' Standards for Equivalent Access. For detailed information about website development and accessibility issues, view W3C Web Content Guidelines or the Center for Applied Special Technology (CAST).
Effective July 1, 2004, all state agencies and local government entities are required by Act 1713 of 2003 to provide standardized machine readable privacy policies on their websites in addition to human readable versions. This new requirement is commonly referred to as P3P which stands for the "Platform for Privacy Preferences Project." These privacy policies are automatically interpreted by internet browsers to compare with a visitor's personal set of security preferences. This allows a visitor to decide what private information will be recorded or saved by a particular website.
The following information outlines the three policies that have been adopted by the State of Arkansas. These policies have been reviewed by INA legal counsel and tested for compliance set forth within P3P standards from the W3C. Agencies may use these policies or provide their own policy for conversion to a machine-readable format. However, all policies must pass P3P validation to be compliant. Which policy is used is soley dependent on the content or functionality of each webpage.
- Web Statistics Only Policy: Only click-stream data, HTTP protocol elements and search terms will be recorded. This data will be used for completion and support of the current activity, website and system administration, and research and development. Cookies are not used.
- Data Collection Policy: In addition to the same information that is collected by the Web Statistics Only Policy, this policy also collects, at the user's option, transaction information such as contact information and demographic data. This data will be used for completion and support of the current activity, website and system administration, research and development, and contacting visitors for marketing of services or products. The user must opt-in (agree or decline) to this usage. Cookies are used to track visitors and maintain information about the contents of a shopping cart. Cookies are optional.
- Payment Collection Policy: In addition to the same information that is collected by the Web Statistics Only Policy, this policy also collects, at the user's option, transaction information such as contact information and demographic data. This data will be used for completion and support of the current activity, website and system administration, research and development, and contacting visitors for marketing of services or products. This policy also covers the recording of data required to process credit card, EFT or electronic checks through financial institutions. This data includes contact information, demographic data and purchase information in order to deliver the product or service. Depending on the service, this data may or may not be required. Additionally, users must opt-in (agree or decline) to allow use the data for marketing purposes. Cookies are used to complete the user's current activity and visitor targeting. Cookies are optional.
Security is the most important portion of customer service for any business or government entity conducting commerce on the Internet today. We take this issue very seriously. The Information Network of Arkansas (INA) utilizes Secured Socket Layer (SSL) protocol for Internet transaction security. This SSL protocol allows INA to deliver server authentication, data encryption and message integrity. Every step of the process, from the initial submission of data to the final settlement through the use of credit cards, has been built with the most advanced yet user-friendly security features available.
An Arkansas GovPay account provides convenient, secure storage of banking and credit card information for online purchase of goods and services with participating state/local government entities. Arkansas GovPay uses advanced encryption methods to protect identity and private information of all transactions. No stored account information will be released to any outside source. All account holders have immediate access to stored information with the ability to add, edit or delete accounts at any time. Unless otherwise indicated, Arkansas GovPay accounts are optional and not are required to complete online transactions.
Any additional questions, concerns or statements regarding confidentiality and data usage may be emailed to the Information Network of Arkansas.